Customer Care
We are committed to providing our customers with the highest quality tea products available. We carefully select and source our teas from trusted suppliers who share our commitment to quality and sustainability. Our teas are tested for purity and freshness, and we stand behind the quality of every product we sell.
​
If for any reason you are not satisfied with your purchase, please contact our customer service team within 14 days of receipt of your order. We will work with you to resolve any issues or concerns you may have, including offering a replacement or refund if necessary.
​
We also offer a satisfaction guarantee on all of our teas. If you are not completely satisfied with the taste or quality of any tea you purchase from us, we will gladly provide a replacement or refund. Please note that some teas may have natural variations in taste due to seasonal changes or other factors, which is part of the charm of specialty teas.
​
Thank you for choosing our specialty tea shop, and we look forward to serving you with the highest quality teas and customer service.
Privacy & Safety
We take the privacy and safety of our customers very seriously. Here are some of the measures we take to protect your personal information and ensure a safe shopping experience:
​
​
-
Secure Transactions: We use secure payment gateways to process all transactions, which encrypt your payment information and protect it from unauthorized access.
-
Personal Information: We collect and store only the personal information necessary to process your orders and provide you with excellent customer service. We do not share or sell your information to third parties.
-
Data Encryption: We use SSL (Secure Sockets Layer) encryption technology to protect your personal information and prevent unauthorized access to your account.
-
Cookies: We use cookies and other tracking technologies to improve your shopping experience and provide personalized recommendations. You can opt-out of cookies at any time by adjusting your browser settings.
-
Email Communication: We may send you emails regarding your order status, promotions, and other relevant information. You can opt-out of these emails at any time by clicking the unsubscribe link at the bottom of the email.
-
Security Measures: We use firewalls, antivirus software, and other security measures to protect our website from hackers and other malicious attacks.
​
We are committed to providing our customers with a safe and secure shopping experience. If you have any questions or concerns about our privacy and safety policies, please contact our customer service team.
Wholesale Inquiries
Thank you for your interest in our teas and tea-related products for wholesale. We appreciate your business and would be happy to provide you with the necessary information to make an informed decision.
​
Please review our wholesale inquiry policy below:
​
-
Minimum Order Quantity: Our minimum order quantity for wholesale orders is 250g of tea or 10 units of tea-related products.
-
Pricing: Our wholesale pricing is based on the volume of the order. We offer discounts for larger orders. Please contact us for a quote.
-
Lead Time: Our lead time for wholesale orders is typically 2-3 weeks. This may vary based on the size of the order and availability of inventory.
-
Shipping: We offer shipping to anywhere in the world. Shipping costs will be calculated based on the weight and destination of the order.
-
Payment: We accept payment by bank transfer or credit card. Payment must be made in full before we will process and ship your order.
-
Samples: We are happy to provide samples of our teas for wholesale orders. Please contact us for more information.
​​
If you have any questions or would like to place a wholesale order, please contact us at teainseason@gmail.com. We look forward to working with you.